FAQ

FREQUENTLY ASKED QUESTIONS

How do I place an order?
Select your preferred item, choose the size and quantity, then proceed to checkout and complete your payment.

How will I know if my order is confirmed?
Once your payment has been successfully verified, you will receive an order confirmation.

Can I change or cancel my order?
Please contact our Client Services team as soon as possible. Once an order has been processed or dispatched, changes or cancellations may no longer be possible.

How can I track my order?
Tracking information will be shared once your order has been dispatched.

Can I exchange for a different size?
Size exchanges are subject to stock availability and our Returns & Exchanges policy.

What should I do if I receive an incorrect or damaged item?
Please contact us promptly with your order number, a brief explanation, and supporting photos, and our team will assist you accordingly.

Do you ship internationally?
[Yes / Currently available for Indonesia only.]

How long does shipping take?
Delivery times vary depending on destination and courier service. Full tracking information will be provided once your order has been shipped.